LDE Privacy Policy

1. Introduction

At LDE, we’re committed to respecting and protecting your privacy. This Privacy Policy explains when and why we collect, use and share the Personal Information you provide to us or that is otherwise obtained or generated by us in connection with your use of https://www.londondistrictenergy.com/ (the “Website”).

For the purposes of this Privacy Policy, “LDE,” “we,” “us” and “our” refer to London District Energy LP and its affiliates, and “you” refers to you, the user of the Website.

“Personal Information” means any information that can be used to identify an individual directly (on its own) or indirectly (in combination with other information) pursuant to Canadian privacy laws. Personal Information may include your name, contact information, information about how you use our products and services, and information about your preferences, demographics, and interests, but does not include business contact information.

2. What personal information we use

2.1 Basic Personal Information

The personal information we collect might include:

  • Identity information, such as your name and date of birth.
  • Contact information, such as your billing address, delivery address, e-mail address and telephone numbers.\
  • Financial information, such as your bank account number and payment card details used to purchase products or services.
  • Security camera video and images when you visit our facilities.
  • Technical information collected by cookies about your navigation throughout the Website, and other technical and browsing preferences, including your location and entry point to the Website.
  • Information submitted as part of completing online forms on the Website.

2.2 Use of "Cookies"

A “cookie” is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. By continuing to browse the Website, you agree to our use of cookies.

We use the following cookies:

  • Strictly necessary cookies. Cookies required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website.
  • Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies.

It’s possible to block cookies by setting your browser preferences. Turning off cookies may result in a loss of functionality when using the Website.

3. How information may be used

3.1 Usage of Personal Information from the Website

We may collect your Personal Information from the Website for a number of purposes, which may include:

  • Ongoing review and improvement of the information, content and services provided on the Website to ensure they are user friendly and to prevent any potential disruptions such as cyber-attacks.
  • To analyze and report on Website traffic, marketing and usage trends.
  • To allow you to use and access the functionality provided by the Website.
  • To conduct analysis required to detect malicious data and understand how this may affect your IT system.
  • For statistical monitoring and analysis of current attacks on devices and systems and for the ongoing adaptation of the solutions provided to secure devices and systems against current attacks.
  • To communicate with you in in response to queries submitted via online forms on the Website.
  • To verify your information, including information submitted via online forms on the Website.
  • For in-depth cyber threat analysis.
  • To understand your needs and interests.
  • For the management and administration of our business.
  • In order to comply with and assess compliance with applicable laws, rules and regulations and internal policies and procedures, including the Terms of Use.
  • For the administration and maintenance of databases storing Personal Information.
  • As otherwise required or permitted by law.

3.2 Usage of Other Personal Information

We generally use other Personal Information ] for the following purposes:

  • In order to determine your eligibility for our services in accordance with applicable laws and our policies.
  • In order to administer your use of the Website.
  • If you visit our premises, in order to ensure your safety and security (which may include video surveillance).
  • In order to respond to your inquiries, complaints or requests.
  • In order to improve the effectiveness of our operations and services.
  • In order to perform our contractual obligations under the Terms of Use.
  • A purpose for which we have obtained your consent.
  • In order to discharge a legal or regulatory obligations.
  • In order to establish, exercise or defend our legal rights or for the purpose of legal proceedings.
  • A legitimate business interest, such as: allowing us to effectively and efficiently manage and administer the operation of our business; maintaining compliance with internal policies and procedures; monitoring the use of our copyrighted materials; offering optimal, up-to-date security solutions for mobile devices and IT systems.

·     As otherwise required or permitted by law.

3.3 Transfers and Disclosures of Personal Information

In some cases, we may share your Personal Information with our affiliates and business units when we believe that it will enhance the services we provide. In addition, LDE may transfer or disclose your Personal Information in the circumstances outlined below:

  • With third-party agents, service providers and contractors for the purposes of providing services to us (for example, service providers who design, maintain or host the Website; payment card processing services; technical support; and data storage and processing service providers; or any entity we consider reasonably necessary for the purposes outlined above).
  • To the extent required by law (for example, if LDE is compelled by an obligation or a duty to disclose your Personal Information in order to comply with any legal obligation, including (without limitation) to investigate unauthorized attempts to modify the Website, install harmful files or cause damage to the Website or LDE), or to establish, exercise or defend its legal rights.
  • As part of a transaction, financing or for other business needs (for example, if LDE sells any of its businesses or assets, applies for a loan, or opens bank accounts, in which case LDE may need to disclose your Personal Information to the prospective buyer, lender or bank, as the case may be, as part of certain due diligence processes).
  • If LDE or any of its affiliates, divisions or other segments is acquired by a third party, in which case the Personal Information held by LDE about you will be accessible to the third-party buyer.
  • To the extent permitted by law.

3.4 International Transfer of Personal Information

We may transfer your Personal Information outside of Canada to fulfill the purpose for which we collected it, including for processing and storage by service providers. While your Personal Information is outside of Canada, it is subject to the laws of the country in which it is located, which may have different data protection laws than Canada. Those laws may require disclosure of your Personal Information to authorities in that country. For more information about our policies and practices regarding service providers outside of Canada, contact us by using the details in section 8 below.

4. Links to Other Websites

The Website may contain links to other party websites that are not governed by this Privacy Policy. LDE is not responsible for the content of links or third-party websites and your use of such third-party websites is at your own risk.
5. Storing Personal Information

The length of time LDE will hold your Personal Information will vary and will be determined by the following criteria:

  • The purpose for which LDE is using it: LDE is required to retain the Personal Information for as long as is necessary to satisfy or meet the purpose for which it was obtained or any other legal purpose.
  • Legal obligations: Laws or regulations may set a minimum period for which LDE must retain your Personal Information.

6. Your Rights Regarding Your Personal Information

6.1 Your Rights

In all the above cases in which we collect, use or store your Personal Information, you may have the following rights, and, in most cases, you can exercise them free of charge. These include:

  • The right to request information regarding the processing of your Personal Information and access to the Personal Information which we hold about you.
  • The right to withdraw your consent to the processing of your Personal Information at any time. Please note, however, that we may still be entitled to process your Personal Information if otherwise permitted or required by law. Withdrawal of your consent may mean that we will no longer be able to provide you with certain products or services.
  • In some circumstances, the right to receive some Personal Information in a structured, commonly used and machine-readable format and/or request that we transmit those data to a third party, where this is technically feasible. Please note that this right only applies to Personal Information which you have provided directly to LDE.
  • The right to request that we rectify your Personal Information if it’s inaccurate or incomplete.
  • The right to request that we erase your Personal Information in certain circumstances. Please note that there may be circumstances where you ask us to erase your Personal Information, but we’re legally entitled to retain it.
  • The right to object to, or request that we restrict, our processing of your Personal Information in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your Personal Information but we’re legally entitled to refuse that request.
  • The right to lodge a complaint with the relevant data protection regulator if you think that any of your rights have been infringed by us.

6.2 Exercising Your Rights

You can exercise your rights by contacting us using the details in section 8 below.

7. Changes to this privacy policy

This Privacy Policy was last revised as of the date that appears at the bottom of this page.

We will review and may update this Privacy Policy from time to time. Please check the Website frequently to see any updates or changes. When changes are made, they will become immediately effective when published in a revised Privacy Policy posted on the Website. Your continued use of the site following the posting of a revised Privacy Policy on LDE.com constitutes acceptance of the updated Privacy Policy.

8. Questions and Concerns

Please contact us at the following address with any questions or concerns you have about this Privacy Policy, to request access to Personal Information in our possession or to refuse or withdraw consent to our collection, use and disclosure of Personal Information:

16 York Street, Suite 2200
Toronto, ON M5J 0E6
Legal@enwave.com


Last Updated: January 5, 2026